Hygiene & Safety

Stay with us safely

Our hotel is spacious with extensive outdoor areas and beautiful gardens.

For your safety, we provide frequent cleaning in accordance with the most stringent standards.

In order to minimise contact with materials, we provide digital menus.

General

Our team have had training concerning all the additional health and safety procedures which have been implemented in this new phase;
Our team will respect the necessary social distancing, in every possible way, when serving our customers;
For additional safety, and in compliance with the most recent DGS – ‘Direção Geral de Saúde’ (Department of Health) Guidelines, our team will be wearing face masks at all times;
Dispensers with disinfectant gel for hands will be provided throughout the Hotel and with respective, informative signage.

Hygiene Excellence

In the interests of safety of both guests and staff, our trained and dedicated Housekeeping team carry out frequent cleaning of common areas, with special attention given to high-touch areas and surfaces;
In compliance with new DGS (Department of Health) Guidelines, our cleaning processes have been reinforced and service areas are treated in the same way as our guest areas, applying the same routines of hygiene and care as we use in our public areas.

Rooms

All rooms undergo effective and deep-cleaning;
Wherever possible, rooms will be attributed on spacious and airy floors and will be left unoccupied for at least 24 hours prior to a new guest’s arrival;
To minimise unnecessary contact with materials, our Room Directory and Room Service menu will be available in digital format. Paper versions will be provided on request;
All washing programmes comply with temperature, disinfecting and hygiene regulations, as stipulated by the DGS (Department of Health) and the World Health Organisation.

Restaurants, Breakfast and Bar

To avoid unnecessary contact with materials, we provide menus via a QR Code, which can be viewed from your mobile phone, without the need for handling a menu. If you prefer to use a printed menu, a disinfected menu will be provided;
To guarantee Hygiene and Safety standards, breakfast service is available through a digital à la carte menu;
All dinnerware, glasses and cutlery are washed between 80-90ºC in order to ensure the utmost hygiene, whilst tablecloths and other linens are washed in compliance with DGS (the Department of Health’s) Guidelines;
Tables and chairs are disinfected before clients are seated;
Seating has been reduced to less than half of total capacity, in order to ensure correct social distancing between tables;
In order to guarantee social distancing, the maximum number of guests per reservation has been limited, and prior reservations are required.

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Rua António Manuel Saraiva, 5085-034, Pinhão, Douro, Portugal

Geral: (+351) 254 730 230*
Reservations: (+351) 220 133 185/128/126/137*
*National fixed line phone calls